Frequently asked questions

The points that matter before a trip: setup, the username, and VPN.

I am leaving for a conference abroad and the venue has eduroam. What should I do first?

Finish setup before you leave Bilkent and confirm the device can join the campus eduroam network. If that works, the same account should work when you arrive.

I am visiting another university. Should I install their settings?

No. The device must use Bilkent’s installer. If you have to configure a new device while you are away, open cat.eduroam.org from any network and still choose the Bilkent package.

My student number is 21555558. I use 21555558@ug.bilkent.edu.tr and cannot connect.

Use 21555558@bilkent.edu.tr. Remove the “ug.” part and try again.

My phone is not in the installer list. Can I still use eduroam?

You might. If the phone supports the required protocols, enter the settings by hand. The values are on the manual setup page.

My affiliation ended last week. Email still works, but eduroam does not.

The eduroam account is valid only while you are affiliated with Bilkent. It closes as soon as that affiliation ends, whether or not the mailbox is still open.

I use VPN for campus-only resources when I am away. Does eduroam replace that?

No. On another institution’s eduroam network your device is part of their network. Restricted Bilkent resources still need VPN.